Terms & Conditions
(Bookings confirmed on or after 15 Oct 2018)
Château Lasfargues, Laugnac, Lot-et-Garonne, 47360
In these Booking Conditions "you" and "your" means all persons named on the booking form including anyone who is added or substituted at a later date. "We" "us" " our" and "owner" means Julian Critchlow of Château Lasfargues, 47360 Laugnac, Lot-et-Garonne, France.
1. THE PROPERTY
1. 1. The property known as Château Lasfargues, 47360 Laugnac, Lot-et-Garonne, France including its grounds and facilities ("the Property"), is offered for holiday rental subject to confirmation by or on behalf of the owner.
2. HOW TO BOOK
2.1 You must contact us before making a booking to obtain confirmation of availability. Subject to availability, and on your request, a provisional reservation will be made once the payments referred to in clause 3.1 below is completed.
The following must then be emailed to our Château Manager, Victoria Butcher within 7 days:
(a) The completed and signed booking form: the person who signs the booking form certifies that he/she is authorised to agree the Booking Conditions on behalf of all persons included on the booking form, including those substituted/added at a later date. The signatory must be a member of the party occupying the property and must be 18 years old or over. Bookings cannot be accepted from parties of young people less than 18 years of age.
(b) Failure to meet this requirement may result in a cancellation of the provisional booking.
3.1 The total amount is the rental cost plus the Security Deposit (as per Clause 6). A booking deposit of 30% of the rental must be paid within 7 days of making your provisional reservation.
3.2 The balance must be paid not less than 12 weeks (84 days) prior to your arrival at the Property. This includes the Security Deposit.
3.3 We are entitled to treat your booking as cancelled if you fail to pay the balance on time. (See Cancellation, clause 8.)
3.4 Bookings taken within 12 weeks (84 days) of your arrival at Château Lasfargues must be paid in full, including the security deposit.
4.1 Once we have received your booking form and all appropriate payments, we will confirm your booking by issuing a confirmation email. This email will be sent to the party leader. Please check this email carefully as it will have the dates of your booking as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later.
4.2 A binding contract between you and us will come into existence on receipt of all payments required from you.
5.1 The prices given are quoted either in Pounds Sterling (£) or Euros (€).
5.2 The Property is let fully furnished and equipped. The price for the Property includes linen, a departure clean, and electricity. Additional services are clearly stated in the property description.
5.3 We reserve the right to make changes to and correct errors in advertised prices at any time before your holiday is confirmed. We will advise you of any error of which we are aware of at the time of booking.
6. SECURITY DEPOSIT
6.1 A Security Deposit of £1,000 or €1,2000, whichever currency is quoted, is required to cover the cost of any damage or breakages to or at the Property, and see clauses 10 and 15. This amount is cashed 12 weeks (84 days) prior to your due arrival date at the Property. It is included with your holiday rental total amount.
6.2 It may take up to 2 weeks after your departure from the property to return the deposit or balance to you. Delays can be caused whilst waiting for proof of damage.
6.3 The cost of any damage caused by you will be deducted from the security deposit and the remaining balance will be returned to you. If the security deposit paid by you is not sufficient to cover the cost of such damage, we will be entitled to recover any additional costs from you.
6.4 Some damage may not be immediately obvious to us upon your departure. We reserve the right to charge you for any damage noted in the Property after your departure.
6.5 Unless otherwise specified, security deposits will always be refunded to the party leader.
6.6 We reserve the right to hold the Security Deposit for longer than 2 weeks if there is a dispute over damage, or we are awaiting bills/proof of damage.
7. ALTERATIONS/CANCELLATION BY THE OWNER
7.1 In the unlikely event of a significant change or cancellation of your booking by us, we will inform you as soon as possible. A refund will be given of all monies paid by you within 7 days.
8. CANCELLATlON BY YOU
8.1 Any cancellation by you (for whatever reason) must be in writing, including email or fax. The effective date of cancellation is the date we receive written notification.
8.2 If you cancel 12 weeks (84 days) or more prior to your due arrival date at the Property you will lose your deposit. Any portion of the security deposit already paid will be refunded to you.
8.3 If you cancel less than 12 weeks (84 days) before your due arrival date at the Property or the booking is cancelled due to your non-payment, the owner shall be entitled to the full cost of the holiday from you. Any portion of the security deposit already paid will be refunded to you.
8.4 We will endeavour to obtain a replacement client. If a replacement is obtained, we will then refund all monies paid by you, less any difference between the price you paid for the Property and the price paid by the replacement client.
8.5 If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Claims must be made directly to the insurance company concerned, the Château takes no responsibility.
9. YOUR RESPONSIBILITIES
9.1 You must keep the Property including all furniture, fittings, facilities, equipment and grounds in the same state of repair and condition as at the commencement of the holiday, and in the same state of cleanliness and general order in which it was found. You will be responsible for the payment for any breakages, loss or damage to the Property caused by you or your guests. (We require that you take out adequate insurance cover to cover this, as per Clause 22.) The owner reserves the right to make deductions from the security deposit for any extra cleaning, over the number of hours committed to departure cleaning, and to claim against you for damage or loss, the cost of which exceeds the security deposit.
9.2 You must report to us, without delay, any defects in the Property or breakdown in the equipment, plant, machinery or appliances in the Property including the garden, and arrangements for repair and/or replacement will be made as soon as possible.
9.3 The parking of caravans/pitching of tents at the Property is strictly forbidden.
9.4 Smoking is strictly forbidden inside the house.
10. NUMBER OF PEOPLE USING THE PROPERTY
10.1 Only the number of persons stated in the booking form may stay at the Property unless otherwise agreed with us. The maximum number of people, including infants allowed at the Property may not be exceeded. The owner has the right to terminate hire without prior notice and without refund or compensation if the numbers are exceeded. A pro rata sum will automatically be deducted from your security deposit for any additional adults/children. The exception to this is covered in clause 11.
11.1 We shall be allowed access to inspect the Property prior to your departure. We also have a right to access the Property during your stay to carry out maintenance and cleaning. Gardeners and pool maintenance may enter the grounds during your stay.
12.1 The person signing the contract is responsible for the correct and decent behaviour of the party. Should you or a member of the party not behave in such a manner, we may use our absolute discretion to terminate the holiday of the person(s) concerned. In this situation, the person(s) concerned will be required to leave the Property. We will not have any further responsibility toward such person(s) including any return travel arrangements. No refunds will be made and we will not pay any expenses or costs incurred as a result of the termination.
13. ADDITIONAL SERVICES AT THE PROPERTY
13.1 Payment for services such as additional cleaning and babysitting is normally made on location.
14.1 Linen is included in the holiday rental price. Linen is automatically changed once a week. If you require more frequent changes you should request this at the time of booking. (There may be an additional cost)
14.2 Beach and pool towels are also provided.
14.3 We recommend that you take your own cot linen for your baby's comfort. If you do not wish to take your own, please tell us so we can provide it.
15. SWIMMING POOL, LAKE AND GROUNDS
15.1 The swimming pool is not open all year round. If your rental period is outside May to September please check with us that the pool is open, filled and ready for use. We cannot be responsible for low water temperatures at any period.
15.2 Please note that swimming pools carry dangerous risks. Upon arrival at the Property, you and all members of your party must take time to familiarise yourselves with the location, layout and depth of the swimming pool. Please take note of any pool warning signs, depth markings and other instructions for use, which may be displayed. Pool safety is of the utmost importance. Children must be supervised by an adult at all times. You and your party agree to take full responsibility for the safety of all members of your party in and around the swimming pool.
15.3 No glass or china is to be taken or used in the pool area. Plastic glasses are provided. Should any glass or china fall into the pool, we may need to empty, clean and re-fill the pool. This can take a number of days. You may also lose your security deposit as a result.
15.4 No swimming or boating on the lake. It is used for farming irrigation and therefore not prepared for water activities. Fishing from the shore is fine but at the fisherman's risk and using their own equipment. Please take care on the lake side.
15.5 Young children must not be allowed to wander unaccompanied in the grounds of the Property. There are a number of natural and manmade wells around the property (eg the folly at the end of the cedar avenue). Whilst these are covered with grates, children should be warned not to explore/enter these.
15.6 You and your party agree to take full responsibility for the safety of all members of your party in and around the property and grounds.
16.SECURITY AND VALUABLES
16.1 Any valuables left at the Property are left at your own risk. We are not responsible for any loss. Proper care must be taken against theft and burglary. It is essential and your responsibility to ensure all doors, shutters, windows are closed and locked when leaving the Property, including when by the poolside/in the grounds. No refund can be given should you decide to vacate the Property as a consequence of a burglary.
17. ARRIVAL AND DEPARTURE
17.1 Arrival is after 16.00 hrs local French time (Normally GMT + 1 hour). If your arrival is delayed you must inform our Château manager. These contact details will be noted on the directions information you will receive upon payment of the balance.
17.2 You must vacate the Property by 10.00am on the day of departure. If these times cause you difficulty, please advise us at the time of booking. It may be possible to arrange for luggage to be left at the Property.
18.1 We reserve the right to make modifications to the Property specification that are considered necessary in light of operating requirements. In the interest of continual improvement we reserve the right to alter furniture, amenities, facilities, or any part of any activities, either advertised or previously available, without any prior notice. See also clause 7.
18.2 If we become aware of material changes after your booking has been confirmed we will advise you before departure.
19.1 Pets are welcome only with our explicit permission. We reserve the right to charge a supplement, and/or increase the security deposit. The number of pets must be agreed prior to acceptance of booking. If you do not inform us of any pets, we reserve the absolute right to request either the pet is placed in kennels in France for the duration of your stay or your removal from the Property without refund or compensation.
20. OUR LIABILITY
20.1 We cannot be held responsible for noise or disturbance originating beyond the boundaries of the property or which is beyond our control. In the event that a source of reasonably obvious noise has been in existence prior to your arrival and we are aware of this, we will contact you to inform you of the disturbance. See clause 7.
20.2 We cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems, nor for the failure of public utilities such as water, gas and electricity.
20.3 We shall not be liable for any loss, breach or delay due to any cause beyond our reasonable control including, though not limited to act of God, explosion, tempest, fire or accident, war or threat of war, civil disturbances, acts, restrictions, regulations, bye-laws, or measure of any kind on the part of the government or local authorities, strikes, lockouts, or other industrial actions or disputes or adverse weather conditions. In any case such we shall be entitled to treat the contract as discharged.
20.4 We cannot accept responsibility for events out of our control e.g. bad weather, delay caused by carrier company, breakdown of domestic equipment.
20.5 We cannot be held responsible for any injury, loss or damage to you personally, your belongings or your vehicles when using the Property. The use of the amenities at the Property is entirely at your own risk and we accept no responsibility.
20.6 In the event of discharge of the contract as above, our liability shall be limited to the return of the sums paid to us in respect of the unused portion of the holiday calculated on a pro rata daily basis.
21 USE AS A WEDDING VENUE
21.1 Only if it has been agreed by writing, then the rental fee may include the use of Château Lasfargues as a Wedding Venue for one day of your stay. This includes rental of the Orangerie. The Château Manager will be available throughout the Wedding Day to assist and monitor. This fee is for providing the Wedding venue solely, it does not include arrangement of any additional services. You undertake to arrange all additional services yourself or with the assistance of a Wedding Planner who is employed by yourself. We do not accept any liability for the Wedding Event itself.
21.2 Any Companies that you employ to provide services during your stay including the wedding day are expected to leave the Château and the grounds as they find it. If this is not the case, extra cleaning will be arranged and this will be at your cost.
21.3 The Wedding Date is to be confirmed by you a minimum of 3 months before the holiday arrival date. A list of all guests and staff for that day must be provided to us within 21 days of the wedding date. The maximum capacity at the Château is 100 guests for the Wedding celebrations including those staying at the Château, unless otherwise agreed. Approximate numbers must be declared on the Booking Form. Any increase in the number of participants will be entirely at the discretion of the Château, and the Château reserves the right to refuse entry to all individuals over and above the agreed number.
21.4 The interior of the Château is intended to be used for Wedding Guests on the Wedding Day. The interior of the Château is for the sole use of the guests that are staying for the week. The one exception is the use of the Ground Floor toilet and this must be requested and confirmed by the Château Manager prior to the Wedding Day.
21.5 The Swimming Pool and Lake are not to be used on the day of the wedding. Access is strictly forbidden during this time. The Swimming Pool shutter will be closed.
21.6 The refundable damages deposit will be €1,200 or £1,000, depending on currency of payment.
21.7 People arriving at the Château by car should note that the entrance to the Château is not tarmac. We take no responsibility for any damage to cars caused by the gravel on the driveway. Cars and their contents are parked at the owner’s risk.
21.8 The Château takes no responsibility for any of your Wedding liabilities. We recommend that you take out a separate wedding insurance policy to cover all Wedding liability, which should include personal and public liability.
21.9 You or your party must not conduct yourselves in a fashion that will cause problems or bother other guests or the neighbours. We reserve the right to intervene if any serious disruption is noticed.
21.10 You are responsible for any noise transmitted by amplifiers and other equipment. We reserve the right to intervene if any serious disruption is noticed. All amplified music must be finished by 01.00 on the morning after the wedding celebrations.
21.11 We are not responsible for any electrical equipment brought into the premises. It is your responsibility to make sure that it is compliant.
21.12 You must make provision for the arrangement of appropriate licenses for the service or sale of alcoholic drinks, as well as for copyright.
21.13 On the Wedding Day, all guests (non-staying) must have left the premises by 01.30.
21.14 The premises must be left by the guests, the caterer, staff, the bar and music entertainment by 10h00 on the last day of rental in order that the Château can be checked and cleaned for the next guests. A failure to leave on time may incur a deduction from the damages deposit.
22.1 We strongly advise that all your party have comprehensive travel insurance and that European Health Insurance Cards are carried.
22.2 You must have adequate insurance to cover the cost of any damage inflicted to the property or any person at the property by yourself or your guests. This must in the form of public and/or personal liability insurance, which may be under your travel insurance, wedding insurance or another form of insurance policy.
22.3 You are required to produce a copy of this insurance, if requested to do so by the Château team prior to your stay.
22.1This contract and all matters arising out of it are governed by French law and shall be deemed to have been made in France . We and you agree that any dispute, claim or other matter which arises out of or in connection with your contract will be dealt with by a court of competent jurisdiction in France.
24. DATA PROTECTION
In accordance with the 1998 data Protection Act we will ensure that:
23.1 The collation of personal information is fair and lawful.
23.2 We take responsibility for all personal information held and used and that appropriate security measures are in place to protect this information.
23.3 We request full details of all party members on our booking form as a safety measure whilst you are on vacation.
23.4 Please let us know if you would like your personal details to be removed from our database, after your holiday. We may use this data to update you about the Property.
24.1 In common with most of rural France, the Property is serviced by a septic tank. It is important that no sanitary or baby items are flushed down the toilets and only French toilet paper is used (English toilet paper is apparently indigestible to the septic tank flora!). Only toilet cleaners suitable for septic tanks may be used. However, we will supply toilet tissue and cleaner for you during your stay.